Spectrum

• Provide day to day supervision to care administrative staff
• Assist MHSS Team Leader in the development and review of operational program policies and guidelines
• Supervising and reviewing incident reporting processes
• Handling day to day communications with key stakeholders, including staff, case managers, care recipients and carers
• Monitoring administrative procedures to ensure ISO standards are maintained
• Organise monthly team meetings with staff and quarterly meetings with direct care staff
• Work proactively with team staff to address professional development needs for care administrative staff
• To handle complex phone and electronic enquiries and follow up appropriately with families, multicultural home support workers and case managers
• To update and maintain the service roster to ensure that clients are provided with agreed service outcomes
• Oversee all reporting and accountability requirements within a timely manner
• Ensure that services are being delivered within program standards and guidelines

Click below for a copy of the position description;

Essential

• Demonstrated experience in the coordination of programs
• Demonstrated ability to provide support and supervision to staff, including conflict resolution skills
• Demonstrated competence in planning and priority setting, including the ability to meet accountability and reporting requirements and deadlines
• Excellent communication skills
• Demonstrated administrative experience in working with staffing rosters and experience in using computers (preferably experienced in using Goldcare)
• Demonstrated experience in the development and review of policy and procedures
• Ability to maintain and organize rostering requirements
• Demonstrated understanding of the needs of people from migrant and refugee backgrounds
• Demonstrated understanding of the needs of people who are ageing and the needs of their carers
• Previous experience working in aged care or similar human services program at a coordination level
• A current drivers license
• Fully maintained vehicle
• A current drivers license and access to own vehicle during work hours
• Demonstrated positive values of integrity, accountability, reliability and working as part of a team.

Other Desirable Skills, Knowledge and Experience

• Ability to speak a second language will be highly regarded

Please email your application addressing the selection criteria by 9am Friday 11 June 2010 attention:

Nirmala Abraham

Manager Aged & Disability Services

Spectrum Migrant Resource Centre

Email: jobs@spectrumvic.org.au