Spectrum

Spectrums’ award wining Multicultural Home Support Services (MHSS) has operated as an innovative social enterprise in the past 13 years providing culturally sensitive support to ageing migrants and people with disabilities in northern metroMelbourne.

Spectrum’s MHSS was established in June 2010 in the North Western Region of Melbourne and now continues to provided services to the residents of the municipalities of Brimbank, Maribyrnong, Hobsons Bay,Moonee Valley, Wyndham, Melbourne and Melton Shire.   

The key elements of the role include;   

• Provide day to day supervision to care administrative staff
• Assist MHSS Team Leader in the development and review of operational program policies and guidelines
• Supervising and reviewing incident reporting processes
• Handling day to day communications with key stakeholders, including staff, case managers, care recipients and carers
• Monitoring administrative procedures to ensure ISO standards are maintained
• Assist with monthly team meetings with staff and quarterly meetings with direct care staff
• Work proactively with team staff to address professional development needs for care administrative staff
• To handle complex phone and electronic enquiries and follow up appropriately with families, multicultural home support workers and case managers
• To update and maintain the service roster to ensure that clients are provided with agreed service outcomes
• Oversee all reporting and accountability requirements within a timely manner
• Ensure that services are being delivered within program standards and guidelines

Click on the link below for a copy of the position description;

Essential

• Demonstrated experience in the coordination of programs in aged care or similar human services program
• Demonstrated ability to provide support and supervision to staff, including conflict resolution skills
• Demonstrated competence in planning and priority setting, including the ability to meet accountability, reporting requirements and deadlines
• Demonstrated administrative experience in working with staffing rosters and experience in using computers (preferably experienced in using Goldcare)
• Demonstrated experience in the development and review of policy and procedures
• Demonstrated understanding of the needs of people who are ageing from migrant and refugee backgrounds
• A current drivers license and access to own vehicle during work hours
• Demonstrated positive values of integrity, accountability, reliability and working as part of a team.

Other Desirable Skills, Knowledge and Experience

• Ability to speak a second language will be highly regarded

Any enquiries regarding this position can be directed to Rafaela Lopez, Team Leader MHSS West, Aged and Disability Services – 9300 8600.  Please email your application addressing the selection criteria by 9am Monday 20^th August, 2012 attention:

Rafaela Lopez

Team Leader Aged West, Aged & Disability Services

Spectrum Migrant Resource Centre

Email: jobs@spectrumvic.org.au