Senior Settlement Case Manager
|Employer Contact||Kate McInnes, Complex Case Support Team Leader, 9301 7400|
|Closing Date||9am Friday 17 August 2012|
|Location||Broadmeadows and Outreach|
|About the Role||
The Complex Case Support (CCS) program provides specialised and intensive case management services to support recently arrived humanitarian entrants who have specialised or complex needs. CCS is one of the Department of Immigration & Citizenship’s key settlement programs to assist in the integration process of refugees and humanitarian entrants.
Referrals are made directly to the Department of Immigrations and Citizenship (DIAC), which assesses each referral on a case-by-case basis. Accepted referrals may be assessed as eligible for Crisis Intervention or Case Management. Where referrals are accepted for Case Management and allocated to Spectrum, Spectrum will then complete an Initial Needs Assessment and develop a Case Management Plan. Once these are approved by DIAC, case management services will begin. Clients who receive Crisis Intervention may go on to receive Case Management, depending on their needs and at DIAC’s discretion. Crisis Interventions may last up to 2 weeks, and Case Management may last from 2 to 6 months.
Due to the complex and often crisis nature of clients’ circumstances, there is no waiting time or client quota for CCS. Once Spectrum receives a referral, work with the client begins immediately. Due to the high needs of clients, CCS work is delivered mainly as outreach, providing intensive, specialised, flexible and creative support options. Depending on the clients’ needs, case managers will undertake a range of tasks. Work is undertaken collaboratively with other services and the community, employing a culturally sensitive, strengths-based approach. Case Managers may also undertake group work sessions with CCS clients who have mutual needs.
Click on the link below for a copy of the position description;
Senior Settlement Case Manager (PDF) 126.37 kB
|No. of Vacancies||One|
Other Desirable Skills, Knowledge and Experience
|How to Apply||
Any enquiries regarding this position can be directed to Kate McInnes, Complex Case Support Team Leader, Settlement and Family Services, on (03) 9301 7400.
Applications should include the following 3 documents:
1. Cover letter: introduce yourself and explain why you want to work with us
2. Resume: include your qualifications, work experience, other experience and details of two referees who have recently supervised your work
3. Response to Key Selection Criteria: demonstrate how you meet each of the criteria by writing a paragraph or two about each one of the 10 criteria
Please email your application by 9am Friday 17th August to:
Complex Case Support Team Leader
Spectrum Migrant Resource Centre