Spectrum

The Complex Case Support (CCS) program provides specialised and intensive case management services to support recently arrived humanitarian entrants who have specialised or complex needs. CCS is one of the Department of Immigration & Citizenship’s key settlement programs to assist in the integration process of refugees and humanitarian entrants.

Referrals are made directly to the Department of Immigrations and Citizenship (DIAC), which assesses each referral on a case-by-case basis. Accepted referrals may be assessed as eligible for Crisis Intervention or Case Management. Where referrals are accepted for Case Management and allocated to Spectrum, Spectrum will then complete an Initial Needs Assessment and develop a Case Management Plan. Once these are approved by DIAC, case management services will begin. Clients who receive Crisis Intervention may go on to receive Case Management, depending on their needs and at DIAC’s discretion. Crisis Interventions may last up to 2 weeks, and Case Management may last from 2 to 6 months.

Due to the complex and often crisis nature of clients’ circumstances, there is no waiting time or client quota for CCS. Once Spectrum receives a referral, work with the client begins immediately. Due to the high needs of clients, CCS work is delivered mainly as outreach, providing intensive, specialised, flexible and creative support options. Depending on the clients’ needs, case managers will undertake a range of tasks. Work is undertaken collaboratively with other services and the community, employing a culturally sensitive, strengths-based approach. Case Managers may also undertake group work sessions with CCS clients who have mutual needs.

Click on the link below for a copy of the position description;

Essential

1. Relevant tertiary qualifications in social work or related disciplines
2. Minimum 3 years casework or case management experience in the areas of refugee settlement, housing, family violence, mental health or disability
3. Experience working with Culturally and Linguistically Diverse Communities and expertise in cross-cultural communication
4. A demonstrated understanding of the settlement issues impacting on newly arrived refugee families and local community services available to assist clients
5. Expertise and experience in writing detailed social services documents for funding bodies, government departments or similar, for example case management plans, reports, funding applications, program evaluations, etc
6. Highly developed assessment and planning skills
7. Ability to undertake short-term crisis work in a sensitive, client-focused and strengths-based manner
8. Computer skills, including proficiency in Microsoft Office suite of programs
9. A current driver’s licence and access to own vehicle during work hours

 Other Desirable Skills, Knowledge and Experience

1. Fluency in a relevant community language other than English will be highly regarded

Any enquiries regarding this position can be directed to Kate McInnes, Complex Case Support Team Leader, Settlement and Family Services, on (03) 9301 7400.

Applications should include the following 3 documents:

1. Cover letter: introduce yourself and explain why you want to work with us

2. Resume: include your qualifications, work experience, other experience and details of two referees who have recently supervised your work

3. Response to Key Selection Criteria: demonstrate how you meet each of the criteria by writing a paragraph or two about each one of the 10 criteria

Please email your application by 9am Friday 17^th August to:

Kate McInnes

Complex Case Support Team Leader

Spectrum Migrant Resource Centre

Email: jobs@spectrumvic.org.au