Access and Equity Policy

The following policy applies to ‘Standard 6 Access and Equity and Client Service’ of the AQTF Standards for RTOs.

The MRC/Spectrum applies access and equity principles and provides timely and appropriate information, advice and support services which assist clients to identify and achieve their desired outcomes.

In relation to Standard 6.1, MRC/Spectrum policies incorporate access and equity principals by:

  • Ensuring all students have reasonable access to training services regardless of their ethnicity, religion, age, sexual orientation, socio-economic status, or disability.
  • Increasing opportunity for participation of people in transition and other special groups (i.e. people re-entering the workforce, long-term unemployed, sole parents, people with literacy problems, and those who have been institutionalized).
  • Making reasonable modifications to facilities and program delivery models in order maximize access and participation by all customers.
  • Increasing opportunity for customers to provide feedback on planning, delivery and assessment of training and participate in relevant decision-making processes.

In relation to Standard 6.2, MRC/Spectrum:

  • Sets out its access and equity policies in a code of practice that is included in staff induction materials and available on the Spectrum Education and Training website.
  • Ensures that copies of the code of practice are provided and adhered to by staff.
  • Reviews access and equity policy and procedures biannually to:
  1. investigate perceived deficiencies;
  2. amend policy/procedure to eliminate deficiency.

In relation to Standard 6.3, MRC/Spectrum will provide timely, appropriate and accessible information to customers prior to enrollment regarding:

  • customer selection, enrollment and orientation procedures;
  • course information, including content and vocational outcome;
  • fees and charges, including refunds and exceptions (where applicable);
  • provision for language, literacy and numeracy support;
  • client support, including external support MRC could arrange for customers;
  • flexible learning and assessment procedures;
  • welfare and guidance services;
  • appeals and complaints procedures;
  • staff responsibilities for access and equity;
  • recognition of prior learning (RPL) arrangements and credit transfer.